The Xquisite Fused Glass Jewellery (Pty) Ltd.’s (Xquisite Fused Glass Jewellery) policy on your privacy is very simple, we respect your privacy! Your personal information will never be sold, rented, transferred or made available to anyone other than for the sole purpose of concluding your transaction with Xquisite Fused Glass Jewellery (example: shipping agents and postal services). The only exception to this policy is where a court of law issues a valid order that compels the disclosure of such information.
To comply with applicable data protection and privacy laws such as POPIA, our commitment to protecting your privacy is formalised as follows:
Any personal information that you provide to Xquisite Fused Glass Jewellery will be used and retained in accordance with this Privacy Notice.
This Privacy Notice applies when you provide any information that is personal information to Xquisite Fused Glass Jewellery and is aimed to inform you of our privacy practices and to explain how we collect, store, use, transfer and disclose your personal information. We also describe the kinds of information that Xquisite Fused Glass Jewellery may collect from you.
This website may include links to the websites of other organisations and service providers that have privacy policies of their own. An example of this is the secure payment gateway and delivery channels that we make use of from time to time. We recommend that you read and familiarise yourself with the privacy policies of these organisations – Xquisite Fused Glass Jewellery will not be held responsible for any negative consequences, legal or otherwise, that may result from your use of any third party websites.
By accessing and using the Xquisite Fused Glass Jewellery website and/or by submitting personal information to Xquisite Fused Glass Jewellery through any other means, you agree to the processing of your personal data in the manner provided for in this Privacy Notice.
WHAT INFORMATION IS PERSONAL INFORMATION?
Personal information or data is information that can be used to identify you. It includes, but is not limited to, your names, physical and postal addresses, telephone numbers, email addresses, identity number, credit or debit card details, other payment method details and information about your online behaviour. Information that does not identify a particular individual, such as statistical information, is not personal information and is not covered by this Privacy Notice.
WHAT TYPE OF INFORMATION DOES XQUISITE FUSED GLASS JEWELLERY COLLECT?
Account Information
When you open an online account with Xquisite Fused Glass Jewellery in order to shop on the Xquisite Fused Glass Jewellery website, you will be asked to provide certain personal information, including, but not limited to, your first and last names, delivery address, billing address, telephone number(s) and email address. This information is required to enable Xquisite Fused Glass Jewellery to identify you, communicate with you, charge you for your purchases, to deliver your purchases to you and to contact you in the event that this is necessary. Xquisite Fused Glass Jewellery may use the information that you provide when you open an account to send you marketing information regarding our products and services. You will always be given an opportunity to opt-out of receiving such communication.
Online Information
Xquisite Fused Glass Jewellery’s website, online services, email messages, and advertisements may also use “cookies” and other technologies such as web beacons for the purposes of processing information. This information is designed to facilitate the creation of a database of information about Xquisite Fused Glass Jewellery users to help remember users in future and to facilitate a better understanding of user behaviour and promote service excellence. This is achieved by collecting information about which parts of our website users have visited which in turn helps us to monitor the effectiveness of the Xquisite Fused Glass Jewellery website, its search engines and marketing endeavours.
Cookies
A cookie is data that is passed on from a web server to a web browser every time you log onto a particular website. Essentially, the data is stored through the use of a cookie which enables us to recognise your computer when you visit our website again. The object of this is to enable your website experience to be more customised, convenient and personal (example: knowing your first name helps us welcome you the next time you visit the Xquisite Fused Glass Jewellery website. Furthermore, being able to identify your computer or device assists us to customise our service and products to be more relevant to your interests. Cookies are also used for website traffic analysis and anonymous demographic profiling enabling us to improve our services.
Overall, cookies help us provide you with a better experience by enabling us to monitor which pages you find useful and which you do not. Other than the data that you choose to share with us, a cookie in no way gives us access to your computer or any information about you. Although most web browsers automatically accept cookies, you may decline cookies by modifying your browser settings. However, should you opt to disable the use of cookies, you may not be able to view or transact on certain parts of the Xquisite Fused Glass Jewellery website.
Web Beacons
Xquisite Fused Glass Jewellery may use web beacons and “pixel tags” which enable the collection and storage of certain information about your computer during your visit. Importantly, web beacons do not typically collect any information other than what your browser provides us with as a standard part of any internet communication.
Information we may process includes: your internet protocol (“IP”) address, access times, the website you linked from, your computer’s operating system, your browser type and the address of any referring sites as well as pages you have visited and any other content that you have viewed. This does not allow us to collect individualised information and identify individual users personally. The IP address is also not traced to a particular individual.
Web beacons are typically graphic images that are placed on a website, which are used to count visitors to a website and/or to access certain cookies. This information is used to improve our services and is solely for the purpose of collating generalised demographic data of our online users, such as geographic areas of our visitors and visitor browsing patterns. We then use this information to enhance our understanding of user behaviour on the website, to analyse trends and to gather demographic information about our user base as a whole. Xquisite Fused Glass Jewellery may then use this information to enhance its product range, service offering and website design.
HOW IS YOUR PERSONAL INFORMATION USED?
Only personal information or data that is necessary for the purposes stated in this Privacy Notice will be collected and used by Xquisite Fused Glass Jewellery.
Provision of Products & Services
We may use your personal data to identify you as an individual customer, to respond to your queries and requests, to process or inquire about existing orders and purchases, to prevent and investigate fraud and other unlawful misuses, and to ensure the functionality and security of our products and services.
Development of products and services: we may use your personal information to help us develop, deliver, and improve our products, services, content, and advertising. Generally, we only use aggregate and statistical information in the development of our products and services. We may also use your personal data to personalise our offerings and to provide you with a service more relevant to you, for example, to make recommendations and to display customised content and advertising on the Xquisite Fused Glass Jewellery website. We may also use personal information for internal purposes such as auditing, data analysis, and research to improve products, services, and customer communication.
Communicating With You & Marketing
We may use your personal information to send important notices, such as communication about your purchases, problems that may be experienced and changes to our terms, conditions, and policies.
We may use your personal information to update you on Xquisite Fused Glass Jewellery’s latest products, services or promotions and upcoming events. If you do not want to be on our mailing list, you will always be given an option to opt-out or request that your personal information is removed from our database to the extent that it is no longer required in the fulfilment of our obligation to you.
We may also use your personal information for research purposes in our endeavour to improve our website, products, services and communication.
COLLECTING THE DATA OF MINORS
Our terms and conditions do not permit minors to make purchases in relation to our products and services without the consent of a parent or legal guardian.
Xquisite Fused Glass Jewellery does not knowingly collect any information from or engage in any transactions with persons under the age of 18 who do not have the consent of their parents or guardians. Our databases may nevertheless contain personal data of children under 18 because it is not always possible for us to accurately determine the age of the user.
DATA ACCURACY
We take reasonable steps to ensure that the personal data we collect and store is accurate, complete and up-to-date. We also endeavour to delete any out-of-date, incorrect or unnecessary personal data. You are, however, responsible to ensure that the information you provide is accurate and updated at all times.
WHAT INFORMATION MAY BE DISCLOSED TO THIRD PARTIES?
Authorised Third Parties
Xquisite Fused Glass Jewellery may make certain personal information available to strategic partners that work with Xquisite Fused Glass Jewellery to provide products and services. Information will only be shared to provide or improve our products, services and advertising; it will never be shared with third parties for their own purposes.
Service Providers
Xquisite Fused Glass Jewellery shares personal information with organisations who provide services such as online payment processing, fulfilling customer orders, delivering products to you and providing customer services. These organisations are contractually required to protect your information.
Mandatory Disclosure
It may be necessary, to comply with law, for the purposes of litigation, or to comply with requests from public and governmental authorities within or outside your country of residence for Xquisite Fused Glass Jewellery to disclose your personal information.
Necessary Disclosure
Xquisite Fused Glass Jewellery may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions, protect our business operations or protect our clients/users.
CROSS-BORDER TRANSFERS OF PERSONAL INFORMATION
Personal information that is collected by Xquisite Fused Glass Jewellery may be stored or kept by service providers outside your country of residence. Xquisite Fused Glass Jewellery may transfer personal information from the country where it is initially collected and stored. These service providers may be subject to different laws or requirements regarding the protection of personal information from those that apply in your country of residence. In such cases, Xquisite Fused Glass Jewellery will always take steps to ensure that your personal information is adequately protected. These steps may include concluding appropriate agreements or requiring that appropriate technical, operational or security measures are in place.
HOW DO WE ENSURE THAT YOUR PERSONAL INFORMATION IS PROTECTED?
Xquisite Fused Glass Jewellery is committed to ensuring that your personal information is secure through physical, electronic and managerial procedures that safeguard your personal information and secure the information we collect. This will minimise the risk of loss, misuse, alteration, disclosure and unauthorised access of your information that is under our control.
CHANGES TO THIS PRIVACY NOTICE
Xquisite Fused Glass Jewellery may from time to time change or update this Privacy Notice. If this Privacy Notice is changed in a material way, Xquisite Fused Glass Jewellery will post a notice on its website notifying users of this change alongside the updated Notice for a period of at least 30 days.