FAQ

Photography

Please note, I make every effort to ensure that the glass colours in photographs are as accurate as possible. Please be aware that colours may vary slightly on different computer screens.  Glass, particularly translucent, iridescent and dichroic, vary in appearance according to lighting conditions.

Special requests for customised items

If you would like a customised item or have a special request for a piece not available on the Website, please contact us to discuss your requirements.

Caring for your fused glass jewellery

Wipe only with a clean soft cloth.  Do not use cleaning agents or abrasive materials.

Caring for the plated jewellery components

Do you know that the open air causes tarnishing on plated components?  If your jewellery is not stored in an acid-free, closed container or air tight baggie, it will tarnish quicker.  Excessive tarnishing can also cause pitting.  All of this can be avoided by placing your jewellery in airtight baggies when not in use.

To clean, use a jewellery cloth (soft clean cloth if no jewellery cloth is available) to buff the plated setting component to a bright finish.  Never use any abrasive material or harsh cleaning agents.

Bails

The bails on the pendants are mostly silver plated and will tarnish if exposed to air for long periods of time. Use a jewellery polishing cloth to buff the tarnish away or store your jewellery in an airtight baggie.   I use pinch bails where the glass has been drilled to house the pinch bails, or bails that have been glued on with an industrial strength glue, which has been cured in the kiln.

Do not submerge your pendant or other glued item into hot water, jewellery cleaner or any other detergent as this will negatively affect the glue used.

Metal Mesh Chains 3mm

Please note that these chains DO NOT fit pendants with a Tube Bail as the chain is to thick!

Domestic Shipping – South Africa

Shipping within the borders of South Africa is charged at a flat rate of R70,00 per shipment.  Our courier service provider delivers door-to-door to most South African cities and towns.  Collection from our premises is only allowed by prior arrangement.

Orders placed before 15h00 normally ship the next working day.  Deliveries to major areas usually occur within 24 hours to 48 hours of collection by the courier from Xquisite Fused Glass Jewellery whilst deliveries to outlying areas are made within 48 hours to 72 hours.  Please ensure someone is available to accept the delivery!

International Shipping

We are in the process of finding a reliable service provider that is able to ship to areas outside the borders of South Africa at a reasonable cost.  Unfortunately we can at present NOT accept orders for international shipment as the shipping costs are prohibitive.  If you would like to place an order, please contact info@xquisitejewelry.co.za and we will endeavour to assist with available shipping options and costs.  Shipping will normally be through Fedex, DHL or UPS.